Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

Netech IT Solutions Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information when you interact with us, use our services, or visit our website.

1. Who We Are

Netech IT Solutions Ltd (trading as IT Support People) is a UK-based IT services provider. Our services include:

• IT Managed Services
• Software Development
• Cloud & Infrastructure Solutions
• Digital Transformation Consulting

Registered in England & Wales: 08973399

Registered Office: Unit 10 Vance Business Park, Gateshead NE119NE

Contact: info@netechitsolutions.co.uk

2. Information We Collect

We may collect and process the following data:

a) Information You Provide:

• Name, company name, job title
• Email address, phone number, business address
• Service enquiries and project details
• Billing and payment details

b) Information We Collect Automatically:

• IP address, browser type, and device information
• Usage data when visiting our website (via cookies or analytics tools)

c) Information from Third Parties:

• Public databases
• Referrals or partners
• Authorised resellers

3. How We Use Your Information

We use your data to:

• Deliver our services and fulfil contracts
• Respond to enquiries and provide support
• Send administrative or service-related communications
• Improve our services and website
• Comply with legal and regulatory obligations

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Contractual necessity
• Legitimate business interest
• Legal obligations
• Your consent (where applicable)

5. Sharing Your Data

We may share your information with:

• Trusted third-party service providers (e.g. cloud providers, payment processors)
• Subcontractors and technical partners working on your project
• Regulatory bodies or law enforcement (where legally required)

All third parties are contractually bound to comply with data protection laws and confidentiality.

6. Data Security

We implement appropriate technical and organisational measures to protect your data. This includes:

• Secure servers and encryption
• Access control and staff training
• Regular data audits and risk assessments

7. Data Retention

We retain personal data only for as long as necessary:

• For service delivery and legal compliance
• As required by financial and audit obligations
• To resolve disputes or enforce agreements

After this period, data will be securely deleted or anonymised.

8. Your Rights Under GDPR

You have the right to:

• Access your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Data portability (in applicable cases)
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, email us at: [Insert Contact Email]

9. Cookies and Tracking

Our website may use cookies and analytics to improve your browsing experience. You can control cookie settings through your browser or our cookie banner.

For more details, see our Cookie Policy [Insert link if applicable].

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date.

Contact Us:

If you have any questions or concerns about this policy or how we handle data, please contact:

info@netechitsolutions.co.uk

Unit 10 Vance Business Park, Gateshead, NE119NE UK